About Us

Windsor Road Family Practice opened on the 12th of September 2016.

We are dedicated to providing the best medical services by our experienced GPs, Nurses, and other Allied Health Professionals.

More Information

Contacting Your Doctor

Doctors can be contacted by telephone during normal surgery hours. A message will be taken if the doctor is busy with another patient and they will endeavour to return your call as soon as possible. Emergency phone calls are dealt with immediately. Pathology results will not be given or discussed over the telephone with your doctor, except in extraordinary circumstances.

Results

Pathology results are checked daily and we shall contact you in case the results need to be discussed. We will endeavour to contact you by telephone or through registered post, in case we are unable to contact you by telephone. We do not release confidential information such as results via email. To access your results, please make an appointment to see the doctor.  We are able to give you a copy of your results only after you have discussed them with your doctor.

Your Rights

As a relatively new practice, we would love to hear back from you. Feel free to talk to the doctors or the receptionists for any queries, complaints or suggestions, or alternatively, use our feedback box for assured anonymity. At Windsor Road Family Practice, we will always take your feedback very seriously. However, if you wish to take the matter further there are several external options including the AMA, NSW Medical Registration Board or the Health Care Complaints Commission [HCCC, Locked Bag 18, Strawberry Hills, NSW 2012. Tel: 02 9219 7444. Regional Free-call Number: 1800 043 159]

Your Privacy

It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Please click here if you would like to view a copy of our Privacy Policy.

Fees

The GPs and Allied Health Professionals at this practice bulk bill most in-hours consultations. There are some consultations, however, that cannot be bulk billed such as Workers Compensation visits, Pre-Placement Medical Examinations, Health Assessments, Insurance Medicals, Private Patients (those without a Medicare number), Private Psychology consultations for those without EPC Referrals, and some Specialist’s consultations. Patients with Medicare must present their Medicare Card or all appropriate details to the reception prior to seeing the doctor. Failure to present the correct details will mean that patients may be charged or sent an invoice.

Where patients do not have a Medicare card, the standard consultation fee in hours is $60.00 weekdays (8.00am - 6.00pm) and $65.00 out of hours (all other times). The consultation fee, payable at the time of consultation, may be redeemable through Private Health Insurance (where applicable).  For more information regarding our fees and prices, please check with the reception staff when you make your appointment.  We accept Cash, Eftpos, MasterCard, Visa, and Cheques.

Please click here to view our Fees List.

Practice Communication Policy

ELECTRONIC COMMUNICATION
It is a Practice policy that no consultation will be conducted via email. The doctors will not usually discuss results over electronic communication as we cannot guarantee confidentiality. There may be exceptional circumstances, however, this is at the discretion of the doctor and must be communicated and agreed upon at the time of face-to-face consultation.

Electronic communication is generally used only for correspondence of a non-sensitive nature. This practice will not transmit any confidential information, including results, through email as this is not considered a secure method of communication. We are able to fax, post, or print out a copy for the collection of results if authorised by the doctor.

PHONE COMMUNICATION
Our Practice may contact you via telephone calls, text messages and/or email to confirm or notify you of any changes to your scheduled appointment, recalls requiring urgent attention and health promotion reminders (optional).

It is a Practice policy that no consultation will be conducted via telephone. The doctors will not usually discuss results over electronic communication as we cannot guarantee confidentiality. There may be exceptional circumstances, however, this is at the discretion of the doctor.

Telephone calls from patients will not generally be put through to doctors. Our reception staff will be happy to take down your contact details and the message to pass on. Our Doctors will be in touch on the same day or if they are not available on the day, the next time they are scheduled to be in the clinic. Patients will be able to speak to the nurse, who will triage the urgency of the request and communicate with the doctor. For any medical emergencies, we recommend you attend your nearest Emergency Room or Hospital.

Feedback

If you have any enquiries or complaints, please discuss this with the receptionist on duty.
Alternatively, you can send an email to reception@wrfp.com.au or use the ‘Complaints’ sheet in our waiting room.